In 2017, the PAB sponsored a study of how delays faced by residents moving into new property in having their address appear on PAF could be reduced. Implementation of the recommendations in the study, which was carried out by Data Advance, have so far reduced the average delay by nearly a third. Royal Mail correctly […]

The AMU have advised they have been assessed at ‘Gold’ level by the Team at Investors In People (IIP) for the third time.   Congratulations go to the AMU for this achievement. The recognition is particularly significant as the assessment came against a backdrop of Systems Changes in the AMUs Doxford customer contact centre, an […]

As we enter a new PAF year there are significant changes to the way in which the database is licensed. A new generic licence will come into force progressively through the year as agreements are renewed. It is shorter, simpler and more user-friendly than previous versions. But that is not the only change. Please review […]